Moving from BTG to Relief Buddy: How to Complete Common Tasks For Dental Professionals (Contractors)

Are you a dental office?
See the guide here → Moving from BTG to Relief Buddy: Offices

If you previously used BTG Global, many of the actions you performed there — such as posting shifts, confirming hours, managing requests, or reviewing payments — are also available in Relief Buddy.

Relief Buddy expands on these capabilities with a more modern platform, improved user experience, and additional tools designed to make managing shifts and staffing easier.

This guide maps common BTG FAQ questions to the equivalent workflows in Relief Buddy and links to detailed instructions in the Relief Buddy Knowledge Base.

Using Relief Buddy: Mobile App and Desktop Portal

One of the biggest improvements when moving from BTG to Relief Buddy is how you can access the platform.

Relief Buddy offers both a mobile app and a desktop portal, giving you full flexibility in how you manage your shifts and staffing.

With Relief Buddy you can:

• 📱 Use the mobile app for day-to-day actions

• 💻 Use the desktop portal from any computer

• 🔄 Access the same core functionality on both

This means users can easily:

• Browse and request shifts

• View schedules

• Manage payments and confirmations

• Update profiles and availability

Most users prefer the mobile app for quick daily actions, while the desktop portal is helpful for larger administrative tasks.

No matter which method you use, all activity is connected to the same Relief Buddy account.

Accessing Relief Buddy

You can sign in using any of the following:

Mobile App

• iOS App Store

• Google Play Store

Desktop Portal

• BTG Global Desktop Portal

Once the BTG Network is active on the Relief Buddy platform, BTG users will log in using their Relief Buddy account to manage shifts and staffing. 

For Dental Professionals (Contractors)

How do I sign up for shifts?

In BTG:
Contractors could browse available opportunities and sign up for shifts through the BTG platform.

In Relief Buddy:
You can browse available shifts directly in the Relief Buddy mobile or desktop app and submit a shift request.

Once your request is approved by the clinic, the shift will appear in your confirmed schedule.

👉 See instructions:
How to Apply for a Shift

How do I set up my profile?

In BTG:
Contractors created a profile that included their professional information and credentials.

In Relief Buddy:
Your profile includes:

• Professional registration

• Skills and specialties

• Preferred work locations

• Availability

Completing your profile ensures you receive notifications for relevant shifts.

👉 See instructions:
How to Complete Your Profile

How do I apply for opportunities, check work schedules, and enter hours?

In BTG:
Contractors could apply for opportunities and submit their hours after completing a shift.

In Relief Buddy:
You can:

• Apply for open shifts

• View your upcoming schedule

• Track completed shifts

• Confirm hours if required

👉 See instructions:
Managing Your Shifts in Relief Buddy

How do I check invoices and payments?

In BTG:
Contractors would review invoices and payment information through the BTG platform.

In Relief Buddy:
Payment status is connected to the shift record. Once the clinic confirms payment, the shift can be marked as paid.

👉 See instructions:
How Payments Work in Relief Buddy

I finished a shift. How do I submit my work for invoicing?

In BTG:
Contractors would submit completed shift hours so the invoice could be processed.

In Relief Buddy:
Shift hours are confirmed through the shift record and payment workflow.

👉 See instructions:
Marking Shifts as Paid and Confirming Hours

I forgot my password. How do I reset it?

In BTG:
Users could reset their password through the login screen.

In Relief Buddy:
Use the Forgot Password link on the login page to reset your password securely.

👉 See instructions:
How to Reset Your Password

Need Help?

If you previously used BTG Global and need assistance getting started with Relief Buddy, our support team is happy to help.

📧 info@btgglobal.ca

or 

📧 admin@reliefbuddy.com

You can also browse the full Relief Buddy knowledge base:

https://knowledgebase.reliefbuddy.com/