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Moving from BTG to Relief Buddy: How to Complete Common Tasks For Dental Clinics (Offices)
A quick guide for former BTG Global users showing how to perform familiar tasks using the Relief Buddy platform.
Introduction
Are you a dental professional?
See the guide here → Moving from BTG to Relief Buddy: Professionals
If you previously used BTG Global, many of the actions you performed there — such as posting shifts, confirming hours, managing requests, or reviewing payments — are also available in Relief Buddy.
Relief Buddy expands on these capabilities with a more modern platform, improved user experience, and additional tools designed to make managing shifts and staffing easier.
This guide maps common BTG FAQ questions to the equivalent workflows in Relief Buddy and links to detailed instructions in the Relief Buddy Knowledge Base.
Using Relief Buddy: Mobile App and Desktop Portal
One of the biggest improvements when moving from BTG to Relief Buddy is how you can access the platform.
Relief Buddy offers both a mobile app and a desktop portal, giving you full flexibility in how you manage your shifts and staffing.
With Relief Buddy you can:
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📱 Use the mobile app for day-to-day actions
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💻 Use the desktop portal from any computer
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🔄 Access the same core functionality on both
This means users can easily:
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Post and manage shifts
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Approve workers
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View schedules
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Manage payments and confirmations
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Update profiles and add locations
Most users prefer the mobile app for quick daily actions, while the desktop portal is helpful for larger administrative tasks.
No matter which method you use, all activity is connected to the same Relief Buddy account.
Accessing Relief Buddy
You can sign in using any of the following:
Mobile App
Desktop Portal
Once the BTG Network is active on the Relief Buddy platform, BTG users will log in using their Relief Buddy account to manage shifts and staffing.
For Dental Clinics (Offices)
How do I register with BTG?
In BTG:
Dental offices registered an account to request staff.
In Relief Buddy:
Clinics create an Owner Account and complete their practice profile before posting shifts.
👉 See instructions:
How to Register Your Dental Office on Relief Buddy
How do I set up my clinic profile?
In BTG:
Offices added practice information and preferences.
In Relief Buddy:
Your office profile includes:
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Practice location
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Worker types needed
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Payment preferences
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Office details
👉 See instructions:
Setting Up Your Clinic Profile
How do I request staff, view open shifts, confirm hours, and pay invoices?
In BTG:
Offices requested staff and confirmed hours through the BTG platform.
In Relief Buddy:
You can:
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Post new shifts
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Review worker requests
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Approve professionals
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Confirm payment once the shift is completed
👉 See instructions:
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How to Review Shift Requests
I forgot my password. How do I reset it?
In Relief Buddy:
Use the Forgot Password link on the login screen to reset your account password.
👉 See instructions:
Resetting Your Relief Buddy Password
How do I cancel a job request?
In BTG:
Offices typically contacted BTG support to cancel a request.
In Relief Buddy:
Shifts can be cancelled directly from the Shift Details page.
Please note that cancellation policies may apply depending on how close the shift is to the start time.
👉 See instructions:
How to Modify a Shift
Do staff requests expire?
In BTG:
Requests could expire if not filled.
In Relief Buddy:
Shifts remain active until they are filled, cancelled, or the shift date has passed.
Clinics may repost shifts if additional coverage is required.
Need Help?
If you previously used BTG Global and need assistance getting started with Relief Buddy, our support team is happy to help.
or
You can also browse the full Relief Buddy knowledge base: