What Is RB Pay?

What Is RB Pay?

RB Pay is Relief Buddy's payment service for eligible temporary shifts booked through the platform.

In simple terms, RB Pay takes care of the administrative work that comes with paying temporary healthcare professionals.

When temporary professionals work at different healthcare locations, payment can quickly become complicated. Banking information needs to be collected, payment profiles need to be maintained, the appropriate payment and tax treatment needs to be determined, records need to be kept, and year-end reporting may be required.

RB Pay brings these activities together into one consistent process.

How Does RB Pay Work?

The process is simple:

1. A healthcare professional completes an eligible shift.
2. The healthcare professional submits their hours.
3. The healthcare provider reviews and confirms the hours.
4. RB Pay processes the applicable payment.
5. The healthcare professional receives their payment.
6. Payment records are maintained for both parties.

Once the hours have been confirmed, RB Pay takes care of the applicable payment processing.

A Simpler Experience for Healthcare Professionals

Healthcare professionals often work with several different clinics, pharmacies or healthcare providers throughout the year.

Without a centralized payment service, that can mean dealing with multiple organizations to:

• Receive payments
• Follow up on outstanding payments
• Find previous payment records
• Confirm how income was reported
• Collect applicable year-end tax documents

RB Pay gives healthcare professionals one place to manage eligible Relief Buddy payments and payment records.

Instead of maintaining separate payment relationships with every participating healthcare provider, eligible shifts can be managed through the same RB Pay process.

This can make it easier to keep track of your work, your payments and your applicable year-end reporting.

Less Administration for Healthcare Providers

Temporary staffing can also create a surprising amount of administrative work for a healthcare provider.

Depending on the nature of the working relationship and applicable tax requirements, bringing in a temporary healthcare professional may require information to be collected, a payment or payroll profile to be established, deductions or reporting to be managed, and records to be maintained.

If you work with many different temporary professionals throughout the year, that work can add up quickly.

RB Pay helps remove that burden.

Rather than repeatedly setting up and maintaining temporary workers within your own payment or payroll processes, RB Pay provides a consistent process for eligible Relief Buddy shifts.

You confirm the hours worked, and RB Pay helps manage what happens next.

Helping Manage Payment and Tax Requirements

How a worker must be treated for tax and payroll purposes depends on their individual circumstances and working relationship.

RB Pay provides a structured process for collecting the information needed to establish the appropriate payment profile.

Depending on the worker and payment arrangement, this may include:

• Employee or business payment profile information
• Social Insurance Number
• Business registration information
• Banking or payment details
• Information required for applicable payroll and tax reporting

This helps ensure that the information required to process the worker correctly is collected and maintained in one place.

It also reduces the need for each healthcare provider to independently collect and manage the same information.

Why Does This Matter?

Paying a temporary worker involves more than simply transferring money.

Depending on the working relationship, there can be responsibilities related to worker classification, payroll deductions, remittances, record keeping and year-end tax reporting.

RB Pay helps healthcare providers manage these requirements through a more consistent process while giving healthcare professionals clearer records of how they were paid.

That means less administrative work and fewer opportunities for important payment or reporting details to be missed.

One Professional, Multiple Healthcare Providers

This is one of the biggest advantages of RB Pay.

A healthcare professional may work at several different healthcare locations during the year.

Without RB Pay, each participating provider may have its own payment process and maintain its own worker records.

With RB Pay, eligible shifts can use the same payment process even when the professional works at different participating locations.

For healthcare professionals: fewer individual payment relationships and one place to access eligible payment records.

For healthcare providers: less need to continually create and maintain payment profiles for temporary workers.

Does RB Pay Change How I Book Shifts?

No.

Healthcare providers can continue posting shifts, and healthcare professionals can continue finding, applying for and accepting shifts through Relief Buddy.

RB Pay helps manage what happens after an eligible shift is completed.

When a shift will be processed using RB Pay, Relief Buddy will show that information within the platform so both parties know how payment will be handled.

How Long Does Payment Take?

Once the healthcare professional has submitted their hours and the healthcare provider has confirmed them, RB Pay processing can take up to five business days.

What About Payment and Tax Records?

RB Pay maintains applicable payment statements for eligible transactions.

Healthcare professionals can access their RB Pay records in one place rather than needing to return to each individual healthcare provider for eligible payment information.

Healthcare providers also receive records for payments processed for their locations.

Where applicable, RB Pay also supports the year-end tax reporting associated with the worker's established payment profile.

Why Is Relief Buddy Introducing RB Pay?

Temporary staffing should not require every healthcare provider to become an expert in temporary-worker payment administration.

RB Pay is designed to make the process easier by bringing worker setup, payment processing and applicable reporting together.

The goal is simple:

Healthcare providers spend less time administering temporary-worker payments.

Healthcare professionals have a more consistent way to get paid and manage their records.

RB Pay helps take care of the work in between.

Have Questions About RB Pay?

RB Pay-specific questions can be sent to rbpay@reliefbuddy.com.