What Happens If Your Shift Is Cancelled by a Healthcare Practice?

❗ What Happens If Your Shift Is Cancelled by a Healthcare Practice?

At Relief Buddy, we understand how frustrating it can be when you’re counting on a shift—financially and professionally—and it’s cancelled unexpectedly. While cancellations are rare, they do happen from time to time for legitimate reasons.

When they do, we do everything we can to support you and help you get rebooked.

🛠 What We Do When a Shift Is Cancelled

If a clinic or pharmacy cancels your confirmed shift:

• We’ll notify you immediately through the app and email.

• We’ll actively search for other shift opportunities in your area that match your profile and availability.

• You’ll continue to be visible for new shifts posted in the region.

🔒 How We Help Prevent Repeat Issues

We take cancellations seriously—especially when there’s a pattern. Here’s how we help protect you:

✅ Block Options

If a practice cancels on you without good reason or makes you uncomfortable, you can block them from your feed. This ensures you won’t be matched with them again in the future.

🔎 Internal Review for Repeat Offenders

Healthcare practices that cancel frequently—especially on short notice—may be flagged for review. Repeated behavior can result in restrictions or intervention from our support team.

🧾 Track Record Transparency

Just like professionals have shift ratings, healthcare practices also receive internal reliability scores. This helps ensure a fair and consistent experience across the platform.

📌 A Note on Relief Work & Expectations

Relief and temporary work brings flexibility—but also some unpredictability. While cancellations are uncommon, they are a reality of the industry. We monitor trends closely and step in when necessary to protect both your time and reputation.

We know your time is valuable—and we’re here to help you make the most of it.

⚖️Non-Employee Relationship Reminder

As a Healthcare Professional using the Relief Buddy platform, you engage with shifts independently and maintain a non-employee relationship with Relief Buddy.

This means:

• You are not employed, contracted, or otherwise engaged as a staff member, partner, or part of a joint venture with Relief Buddy.

• You have full freedom to choose the shifts, times, and locations that best suit your needs.

• You may accept or decline opportunities, adjust your availability, and block locations that don’t meet your expectations.

• Relief Buddy does not direct your schedule, mandate your hours, or control your work—our role is to provide tools and access to connect you with available opportunities across Canada.

Disclaimer: You are solely responsible for your own licensing, insurance, taxes, and professional obligations. Relief Buddy does not provide employment benefits, payroll deductions, or liability coverage.

Relief Buddy may offer optional payroll or administrative services—such as generating a Record of Employment (ROE) or facilitating tax reporting—to assist Non-Employees who prefer consolidated reporting or direct deposit management.

These services are provided for convenience only and do not imply employment status. You will continue to have full freedom to choose where, when, and how you work, and Relief Buddy will not control your schedule, duties, or hours.

🙏 Thank You

Your professionalism, flexibility, and dedication are what make Relief Buddy possible. We’re here to support you—every shift, every step of the way.