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Request Change - (Request and Apply) Adjusting Shift Rate or Times

The Request and Apply feature allows professionals to apply for a shift while requesting a different wage, start time, and/or end time, all in one step. This gives both sides more flexibility while keeping expectations clear before a shift is accepted.

How Request and Apply Works

For Workers (Mobile & Desktop App)

When viewing a shift, you can choose:

  • Apply Now – apply using the shift as posted

  • Request Change – apply while requesting a change

Using Request Change you may:

  • Request a different wage

    • NOTE: You may only change the wage if the shift allows it. Some shifts do not allow for wage changes. However all shifts allow for different Start Time / End Time.
    • Look for the wage Icon to know if the shift will accept offers 

  • Request a later start time (not earlier)

  • Request an earlier end time (not later)

  • Add an optional short explanation (up to 250 characters)

Important rules

  • Time changes must be within 4 hours of the original start or end time

  • Time adjustments are in 5-minute increments

  • The total shift length cannot exceed 24 hours

If you apply with a request:

  • Your applied shifts will show “Applied with Request”

  • The shift details will display your requested times and rate

  • Once accepted, the request label is removed and the shift is confirmed with the updated details

Review of Applied Shifts:

Review of Shift Details:

 

For Owners: Reviewing a Request

When a professional applies with a request:

  • You’ll see “Applied with Request” beside their application

  • Select View Request to compare:

    • Original shift wage and times (green indication)

    • Requested wage and/or times (orange indication)

    • The worker’s explanation (if provided)

The review clearly highlights what has changed so you can make a confident decision.

If you accept:

  • The requested wage and times become the official shift details

  • The worker is assigned

  • Shift confirmations reflect the updated agreement

 

 

When Is Request and Apply Available?

This feature is tied to the “Allow Offers” setting on a shift.

(look for the Allow Offer icon on the shift )

If offers are enabled, professionals can submit requests.
If not, applications must match the posted shift exactly.