---
title: Relief Buddy App Isn't Loading / I'm Not Seeing my Information
description: Relief Buddy App Isn't Loading / I'm Not Seeing my Information - Check your data connection, turn on/off Airplane Mode.
---

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# Relief Buddy App Isn't Loading / I'm Not Seeing my Information

## Relief Buddy App Isn't Loading / I'm Not Seeing my Information - Check your data connection, turn on/off Airplane Mode.

Relief Buddy App Isn't Loading / I'm Not Seeing my Information

The Relief Buddy Mobile App and Desktop portal require a stable internet connection to function properly. As this is a real-time application, very little data is stored locally. 

Often times, using Airplane mode for 30 seconds and then turning off Airplane mode will often clear up any WiFi / Data Connection issues. 

Always check to ensure that you have a strong connection to either WiFi or Mobile Data to get the best performance out of the Relief Buddy app. 

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