---
title: I am having trouble logging in, what should I do?
description: Please make sure you're logging in with the correct email and password. If you know your email, and cannot remember your password tap "forgot password"  and follow the on screen instructions. (How Do
---

[Skip to content](https://knowledgebase.reliefbuddy.com/i-am-having-trouble-logging-in-what-should-i-do#main-content)

English

Show submenu for translations

[More support](https://knowledgebase.reliefbuddy.com/kb-tickets/new?hsLang=en)

![2  Relief Buddy Logo Final, RB and Text, Horizontal-1.png\]](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png?height=40&name=2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://knowledgebase.reliefbuddy.com/kb-tickets/new)
- Go to reliefbuddy.com

 Go to reliefbuddy.com

 Hello. How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://knowledgebase.reliefbuddy.com/?hsLang=en)
2. [Mobile App](https://knowledgebase.reliefbuddy.com/mobile-app?hsLang=en)

# I am having trouble logging in, what should I do?

Please make sure you're logging in with the correct email and password.

If you know your email, and cannot remember your password tap "forgot password"  and follow the on screen instructions. (**[How Do I Rest My Password?](https://knowledgebase.reliefbuddy.com/how-to-reset-your-password?hsLang=en)**)

If you are still having issues please contact your Network Admin. **(**[**How Do I Contact my Network Admin?)**](https://knowledgebase.reliefbuddy.com/how-do-i-contact-the-network-admin?hsLang=en)

 

- [Getting Started](https://knowledgebase.reliefbuddy.com/getting-started?hsLang=en)
- [RB Pay](https://knowledgebase.reliefbuddy.com/rb-pay?hsLang=en)
- [Profile Management](https://knowledgebase.reliefbuddy.com/profile-management?hsLang=en)
- [Payment Setup](https://knowledgebase.reliefbuddy.com/payment-setup?hsLang=en#main-content)

    - [Payment Options](https://knowledgebase.reliefbuddy.com/payment-setup?hsLang=en#payment-options)
- [FAQ](https://knowledgebase.reliefbuddy.com/faq?hsLang=en)
- [Mobile App](https://knowledgebase.reliefbuddy.com/mobile-app?hsLang=en)
- [Moving From BTG Global to Relief Buddy](https://knowledgebase.reliefbuddy.com/moving-from-btg-global-to-relief-buddy?hsLang=en)

[![Chill listening crop-3](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png?width=105&height=24&name=2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png "Chill listening crop-3")](https://reliefbuddy.com/)

Copyright © 2026, Relief Buddy Inc. all right reserved