--- title: How Do I Set Up RB Pay as a Healthcare Provider? description: "Learn how to set up RB Pay for your healthcare practice, including selecting RB Pay All-in-One Payments, adding banking information, authorizing payments, and viewing statements.\n\nRB Pay allows eligible healthcare practices to manage shift payments directly through Relief Buddy.\n\nYou can set up RB Pay for a new location or change an existing location's payment settings at any time from your Relief Buddy account." --- [Skip to content](https://knowledgebase.reliefbuddy.com/how-do-i-set-up-rb-pay-as-a-healthcare-provider#main-content) English Show submenu for translations [More support](https://knowledgebase.reliefbuddy.com/kb-tickets/new?hsLang=en) ![2 Relief Buddy Logo Final, RB and Text, Horizontal-1.png\]](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png?height=40&name=2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledgebase.reliefbuddy.com/kb-tickets/new) - Go to reliefbuddy.com Go to reliefbuddy.com Hello. How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledgebase.reliefbuddy.com/?hsLang=en) 2. [RB Pay](https://knowledgebase.reliefbuddy.com/rb-pay?hsLang=en) # How Do I Set Up RB Pay as a Healthcare Provider? ## Set up RB Pay for your healthcare provider or location to manage payments and receive shift payment records. ###  How Do I Set Up RB Pay as a Healthcare Provider?  #### Step 1: Open Payment Settings Sign in to the Relief Buddy app. 1. Tap your **profile icon** in the top-left corner. This is the circular icon displaying your initials. 2. Select **Payment Settings**. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-11-31-8789-PM.png?width=250&height=507&name=image-png-Aug-12-2026-01-11-31-8789-PM.png) 3. Select the location you would like to set up. The next step will depend on whether you are adding payment settings to a new location or updating an existing location. #### Step 2: Add or Edit Your Location's Payment Settings ### For a new location If payment settings have not yet been added for the location: 1. Choose the location you would like to configure. 2. Select the **+** button. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-14-40-4683-PM.png?width=250&height=507&name=image-png-Aug-12-2026-01-14-40-4683-PM.png) 3. Continue to the payment method selection. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-16-35-5200-PM.png?width=250&height=508&name=image-png-Aug-12-2026-01-16-35-5200-PM.png)   ### For an existing location If the location already has a payment method configured: 1. Find the location under **Payment Settings**. 2. Select **Edit** on the right side. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-18-46-6622-PM.png?width=250&height=145&name=image-png-Aug-12-2026-01-18-46-6622-PM.png) 3. Review the current payment method and continue to select a new option. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-21-07-1922-PM.png?width=250&height=380&name=image-png-Aug-12-2026-01-21-07-1922-PM.png) From this point forward, the setup process is the same for both new and existing locations. #### Step 3: Select RB *Pay* All-in-One Payments Select **RB Pay All-in-One Payments** as your payment option. Select **Next** to continue. If you have previously set up RB *Pay* for another location, you may be given the option to either: - Duplicate an existing RB *Pay* setup for validation, or - **Create a New One** **![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-32-47-9063-PM.png?width=250&height=128&name=image-png-Aug-10-2026-04-32-47-9063-PM.png)** If you want to create a separate setup for this location, select **Create a New One** and then select **Continue**. A separate setup allows you to have unique banking information for each location.  If you have not previously set up RB *Pay*, you will not see this option and can simply continue with the setup process. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-28-23-9289-PM.png?width=250&height=507&name=image-png-Aug-12-2026-01-28-23-9289-PM.png) Step 4: Provide Your Direct Deposit Information Relief Buddy already has your location and business information, so you'll primarily need to provide the banking information required to process payments. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-33-20-7184-PM.png?width=250&height=161&name=image-png-Aug-10-2026-04-33-20-7184-PM.png) You'll be asked to provide: - **Institution number** - **Transit number** - **Account number** - A supporting **banking document**, such as a void cheque or direct deposit form Make sure the banking information provided belongs to the account that should be used for your RB *Pay* transactions. #### Step 5: Authorize RB *Pay* Payments As part of the setup process, you'll also be asked to provide authorization for RB *Pay* to debit the account associated with your location. Review the authorization carefully and complete the required acknowledgement. Once your banking information and authorization have been submitted, your setup is complete from your side. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-31-05-5713-PM.png?width=250&height=313&name=image-png-Aug-12-2026-01-31-05-5713-PM.png) #### Step 6: Relief Buddy Reviews Your Account Your RB *Pay* setup will be reviewed by the Relief Buddy team. Once the information has been validated and your account has been approved, the location will be enabled for RB *Pay*. - Once you RB Pay profile is setup, you will receive an email from "rbpay@reliefbuddy.com" with your login details and temporary password. This is a separate login and portal from the Relief Buddy system, to ensure the pay information is kept secure.  If additional information is required, the Relief Buddy team will contact you. ### How Do I View My RB *Pay* Statements? On the RB *Pay* setup page, you'll see a **View Statements** button in the top-right corner. Selecting **View Statements** will take you to the separate RB *Pay* statement portal. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-34-16-0914-PM.png?width=250&height=117&name=image-png-Aug-10-2026-04-34-16-0914-PM.png) This portal stores the shift summaries and payment statements associated with RB *Pay* transactions processed for your location. You typically do not need to access this portal as part of your regular workflow. It is primarily available for historical reference, auditing, and validating previous payments. Whenever a payment is processed, a copy of the applicable shift summary will also be sent to the email address associated with the owner account so you have a direct record for your files. ### How Do I Sign In to the RB *Pay* Statement Portal? The RB *Pay* statement portal uses a **separate password** from your Relief Buddy account. Your username will be the same email address you use to sign in to Relief Buddy. - You would have received an email from "rbpay@reliefbuddy.com" with your login details and temporary password.  ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-35-12-5194-PM.png?width=250&height=207&name=image-png-Aug-10-2026-04-35-12-5194-PM.png) If you have not previously created a password for the statement portal: 1. Select **View Statements**. 2. Enter your Relief Buddy email address. 3. Select **Forgot Password**. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-37-38-4772-PM.png?width=250&height=94&name=image-png-Aug-10-2026-04-37-38-4772-PM.png) 4. Enter your email address and press "Submit" ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-38-26-3586-PM.png?width=250&height=153&name=image-png-Aug-10-2026-04-38-26-3586-PM.png) 5. Follow the instructions sent to your email. 6. Create a new password and sign in. The statement portal password is managed separately from your Relief Buddy password for added security. ### When Will Information Appear in the Statement Portal? After your RB *Pay* information has been submitted, it may take **up to five business days** for your profile information to be populated in the RB *Pay* statement portal. You may not see any statements when you first access the portal. Statements will begin appearing once the location's **first RB Pay payment has been processed**. There is nothing else you need to complete within the statement portal. It is used only to review and access your payment statements. ### Need Help? For questions specifically related to RB *Pay*, contact your network admin or the Relief Buddy RB *Pay* team at [**rbpay@reliefbuddy.com**](mailto:rbpay@reliefbuddy.com). - [Getting Started](https://knowledgebase.reliefbuddy.com/getting-started?hsLang=en) - [RB Pay](https://knowledgebase.reliefbuddy.com/rb-pay?hsLang=en) - [Profile Management](https://knowledgebase.reliefbuddy.com/profile-management?hsLang=en) - [Payment Setup](https://knowledgebase.reliefbuddy.com/payment-setup?hsLang=en#main-content) - [Payment Options](https://knowledgebase.reliefbuddy.com/payment-setup?hsLang=en#payment-options) - [FAQ](https://knowledgebase.reliefbuddy.com/faq?hsLang=en) - [Mobile App](https://knowledgebase.reliefbuddy.com/mobile-app?hsLang=en) - [Moving From BTG Global to Relief Buddy](https://knowledgebase.reliefbuddy.com/moving-from-btg-global-to-relief-buddy?hsLang=en) [![Chill listening crop-3](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png?width=105&height=24&name=2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png "Chill listening crop-3")](https://reliefbuddy.com/) Copyright © 2026, Relief Buddy Inc. all right reserved