How Do I Set Up RB Pay as a Healthcare Provider?

Step 1: Open Payment Settings

Tap your profile icon in the top-left corner. This is the circular icon displaying your initials.
Select Payment Settings.
Select the location you would like to set up.

The next step will depend on whether you are adding payment settings to a new location or updating an existing location.

Step 2: Add or Edit Your Location's Payment Settings

For a new location

If payment settings have not yet been added for the location:

Choose the location you would like to configure.
Select the + button.
Continue to the payment method selection.

For an existing location

If the location already has a payment method configured:

Find the location under Payment Settings.
Select Edit on the right side.
Review the current payment method and continue to select a new option.

From this point forward, the setup process is the same for both new and existing locations.

Step 3: Select RB Pay All-in-One Payments

Select RB Pay All-in-One Payments as your payment option.

Select Next to continue.

If you have previously set up RB Pay for another location, you may be given the option to either:

Duplicate an existing RB Pay setup for validation, or
Create a New One

If you want to create a separate setup for this location, select Create a New One and then select Continue. A separate setup allows you to have unique banking information for each location.

If you have not previously set up RB Pay, you will not see this option and can simply continue with the setup process.

Step 4: Provide Your Direct Deposit Information

Relief Buddy already has your location and business information, so you'll primarily need to provide the banking information required to process payments.

You'll be asked to provide:

Institution number
Transit number
Account number
A supporting banking document, such as a void cheque or direct deposit form

Make sure the banking information provided belongs to the account that should be used for your RB Pay transactions.

Step 5: Authorize RB Pay Payments

As part of the setup process, you'll also be asked to provide authorization for RB Pay to debit the account associated with your location.

Review the authorization carefully and complete the required acknowledgement.

Once your banking information and authorization have been submitted, your setup is complete from your side.

Step 6: Relief Buddy Reviews Your Account

Your RB Pay setup will be reviewed by the Relief Buddy team.

Once the information has been validated and your account has been approved, the location will be enabled for RB Pay.

Once you RB Pay profile is setup, you will receive an email from "rbpay@reliefbuddy.com" with your login details and temporary password. This is a separate login and portal from the Relief Buddy system, to ensure the pay information is kept secure.

If additional information is required, the Relief Buddy team will contact you.

How Do I View My RB Pay Statements?

On the RB Pay setup page, you'll see a View Statements button in the top-right corner.

Selecting View Statements will take you to the separate RB Pay statement portal.

This portal stores the shift summaries and payment statements associated with RB Pay transactions processed for your location.

You typically do not need to access this portal as part of your regular workflow. It is primarily available for historical reference, auditing, and validating previous payments.

Whenever a payment is processed, a copy of the applicable shift summary will also be sent to the email address associated with the owner account so you have a direct record for your files.

How Do I Sign In to the RB Pay Statement Portal?

The RB Pay statement portal uses a separate password from your Relief Buddy account.

Your username will be the same email address you use to sign in to Relief Buddy.

You would have received an email from "rbpay@reliefbuddy.com" with your login details and temporary password.

If you have not previously created a password for the statement portal:

Select View Statements.
Enter your Relief Buddy email address.
Select Forgot Password.
Enter your email address and press "Submit"
Follow the instructions sent to your email.
Create a new password and sign in.

The statement portal password is managed separately from your Relief Buddy password for added security.

When Will Information Appear in the Statement Portal?

After your RB Pay information has been submitted, it may take up to five business days for your profile information to be populated in the RB Pay statement portal.

You may not see any statements when you first access the portal.

Statements will begin appearing once the location's first RB Pay payment has been processed.

There is nothing else you need to complete within the statement portal. It is used only to review and access your payment statements.

Need Help?

For questions specifically related to RB Pay, contact your network admin or the Relief Buddy RB Pay team at rbpay@reliefbuddy.com.

How Do I Set Up RB Pay as a Healthcare Provider?

Set up RB Pay for your healthcare provider or location to manage payments and receive shift payment records.