How Do I Set Up RB Pay as a Healthcare Professional?

Step 1: Open Your RB Pay Settings

On the mobile app:

Open the Menu.
Tap your profile icon in the top-left corner.
Scroll down and select RB Pay Settings.

On desktop:

Open the menu on the left side of the screen.
Navigate to your profile.
Select RB Pay Settings.

At the top of the RB Pay Settings page, you'll be able to see the current status of your RB Pay profile.

Step 2: Select Your Profile Type

Choose how you would like to be set up for RB Pay.

You can register as either:

Employee

Business

If you select Business, you will need to provide the applicable legal business name and business RT or RC # for tax purposes.

Choose the option that accurately reflects how you should be paid and taxed.

Step 3: Provide Your Tax Information

Follow the prompts to provide the information required to set up your payment and tax profile.

Depending on your profile type, this may include information such as:

Your Social Insurance Number (SIN)
Your date of birth
Applicable legal business name and business RT or RC # for tax purposes

This information is required to establish your RB Pay profile and process the appropriate payment and tax reporting requirements.

Step 4: Select Your Tax Profile

If applicable, you'll be asked to select the tax profile that best reflects how you would like your deductions calculated.

High Tax Profile

The High Tax Profile estimates your deductions by extrapolating your hourly earnings as though you were earning that amount on a full-time basis.

This will generally result in more tax being deducted from each payment.

Low Tax Profile

The Low Tax Profile applies the minimum required deductions based on the payment being processed.

This will generally result in less tax being deducted from each payment.

Your individual tax situation can vary. You are responsible for reviewing your tax obligations and should speak with a qualified accountant or tax professional if you are unsure which option is appropriate for you.

Step 5: Add Your Payment Information

Next, provide the banking information needed for RB Pay to send your payments by direct deposit.

You'll be asked to provide your banking details along with supporting documentation, such as:

A void cheque, or
A direct deposit information form from your financial institution.

Follow any verification instructions shown within RB Pay to complete your payment setup.

Optional: You may opt to setup Email Money Transfer - this requires additional verification steps, please follow in app screen instructions. Ensure that you are using auto deposit for your Email Money Transfer else payments may be delayed.

Step 6: Submit Your RB Pay Profile

Once you've entered the required information, review everything carefully and select Submit.

Your RB Pay profile will then be sent to the Relief Buddy team for review and setup.

Once your information has been reviewed and successfully entered into RB Pay, your status will be updated to show that your profile has been Approved.

Checking Your RB Pay Status

You can return to RB Pay Settings at any time to check the status of your profile.

If your profile has not yet been approved, review the page for any information that may still be required.

Once your status shows Approved, your RB Pay profile setup is complete.

How Do I View My RB Pay Statements?

On the RB Pay Settings page, you'll see a View Statements button in the top-right corner.

Selecting View Statements will take you to the separate RB Pay statement portal.

This portal provides access to your RPay records, including:

Pay statements and shift summaries for shifts processed through RB Pay
Historical RB Pay statements
Future annual tax documents, such as applicable T4 statements

You can return to this portal at any time through the View Statements button in Relief Buddy.

How Do I Sign In to the RB Pay Statement Portal?

The RB Pay statement portal uses a separate password from your Relief Buddy account.

Your username will be the same email address associated with your Relief Buddy account.

You would have received an email from "rbpay@reliefbuddy.com" with your login details and temporary password.

If this is your first time accessing the portal or you do not know your password:

Select View Statements from your RB Pay Settings.
Enter the email address you use for Relief Buddy.
Select Forgot Password.
Follow the password reset instructions sent to your email.
Create your password and sign in.

When Will My Information Appear in the Statement Portal?

After submitting your RB Pay information to Relief Buddy, it may take up to five business days for your information to be populated in the RB Pay statement portal.

Once you RB Pay profile is setup, you will receive an email from "rbpay@reliefbuddy.com" with your login details and temporary password. This is a separate login and portal from the Relief Buddy system, to ensure the pay information is kept secure.

You may also find that there is nothing to view when you first sign in.

Your pay statements will begin appearing once your first RB Pay pay period has been processed.

You do not need to access the statement portal immediately after completing your RB Pay setup.

Will I Receive My Pay Statements by Email?

Yes.

Each time a pay statement is generated through RB Pay, a copy will also be sent directly to your email.

This gives you a record of each payment without needing to sign in to the statement portal every time.

The statement portal is available whenever you need to review historical statements or access future tax documents.

Need Help?

If you're having trouble completing your RB Pay setup, accessing your statements, or aren't sure what information is required, contact the Relief Buddy Support Team for assistance. RB Pay specific questions can be sent to rbpay@reliefbuddy.com.

How Do I Set Up RB Pay as a Healthcare Professional?

Set up your RB Pay profile to receive payments directly through Relief Buddy and access your RB Pay statements.