--- title: How Do I Set Up RB Pay as a Healthcare Professional? description: "Learn how to set up RB Pay as a healthcare professional, including your profile type, tax information, direct deposit details, approval status, and RB Pay statements.\n\nRB Pay makes it easy to provide the information needed to receive payment for eligible shifts directly through Relief Buddy.\n\nSetting up your RB Pay profile only takes a few steps. Once your information has been submitted, the Relief Buddy team will review your profile and let you know when your RB Pay setup has been approved." --- [Skip to content](https://knowledgebase.reliefbuddy.com/how-do-i-set-up-rb-pay-as-a-healthcare-professional#main-content) English Show submenu for translations [More support](https://knowledgebase.reliefbuddy.com/kb-tickets/new?hsLang=en) ![2 Relief Buddy Logo Final, RB and Text, Horizontal-1.png\]](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png?height=40&name=2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledgebase.reliefbuddy.com/kb-tickets/new) - Go to reliefbuddy.com Go to reliefbuddy.com Hello. How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledgebase.reliefbuddy.com/?hsLang=en) 2. [RB Pay](https://knowledgebase.reliefbuddy.com/rb-pay?hsLang=en) # How Do I Set Up RB Pay as a Healthcare Professional? ## Set up your RB Pay profile to receive payments directly through Relief Buddy and access your RB Pay statements. ###  How Do I Set Up RB *Pay* as a Healthcare Professional?  ####  Step 1: Open Your RB *Pay* Settings Sign in to your Relief Buddy account using the **mobile app** or **desktop app**. ### On the mobile app: 1. Open the **Menu**. 2. Tap your **profile icon** in the top-left corner. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-57-28-0031-PM.png?width=250&height=506&name=image-png-Aug-12-2026-01-57-28-0031-PM.png) 3. Scroll down and select **RB *Pay* Settings**. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-55-16-9917-PM.png?width=250&height=505&name=image-png-Aug-12-2026-01-55-16-9917-PM.png) ### On desktop: 1. Open the menu on the left side of the screen. 2. Navigate to your profile. 3. Select **RB *Pay* Settings**. At the top of the RB *Pay* Settings page, you'll be able to see the current status of your RB *Pay* profile. #### Step 2: Select Your Profile Type Choose how you would like to be set up for RB *Pay*. You can register as either: - **Employee** ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-14-00-0069-PM.png?width=250&height=153&name=image-png-Aug-10-2026-04-14-00-0069-PM.png) - **Business** **![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-13-20-2028-PM.png?width=250&height=147&name=image-png-Aug-10-2026-04-13-20-2028-PM.png)** If you select **Business**, you will need to provide the applicable legal business name and business RT or RC # for tax purposes. Choose the option that accurately reflects how you should be paid and taxed. #### Step 3: Provide Your Tax Information Follow the prompts to provide the information required to set up your payment and tax profile. Depending on your profile type, this may include information such as: - Your **Social Insurance Number (SIN)** - Your **date of birth** - Applicable legal business name and **business RT or RC #** for tax purposes This information is required to establish your RB *Pay* profile and process the appropriate payment and tax reporting requirements. #### Step 4: Select Your Tax Profile If applicable, you'll be asked to select the tax profile that best reflects how you would like your deductions calculated.   **High Tax Profile** The **High Tax Profile** estimates your deductions by extrapolating your hourly earnings as though you were earning that amount on a full-time basis. This will generally result in more tax being deducted from each payment. **Low Tax Profile** The **Low Tax Profile** applies the minimum required deductions based on the payment being processed. This will generally result in less tax being deducted from each payment. > ***Your individual tax situation can vary. You are responsible for reviewing your tax obligations and should speak with a qualified accountant or tax professional if you are unsure which option is appropriate for you.*** ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-01-59-45-8685-PM.png?width=250&height=508&name=image-png-Aug-12-2026-01-59-45-8685-PM.png) #### Step 5: Add Your Payment Information Next, provide the banking information needed for RB *Pay* to send your payments by direct deposit. You'll be asked to provide your banking details along with supporting documentation, such as: - A **void cheque**, or - A **direct deposit information form** from your financial institution. Follow any verification instructions shown within RB *Pay* to complete your payment setup. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-02-02-26-4565-PM.png?width=250&height=506&name=image-png-Aug-12-2026-02-02-26-4565-PM.png)   **Optional:** You may opt to setup Email Money Transfer - this requires additional verification steps, please follow in app screen instructions. Ensure that you are using auto deposit for your Email Money Transfer else payments may be delayed.  #### Step 6: Submit Your RB *Pay* Profile Once you've entered the required information, review everything carefully and select **Submit**. Your RB *Pay* profile will then be sent to the Relief Buddy team for review and setup. Once your information has been reviewed and successfully entered into RB *Pay*, your status will be updated to show that your profile has been **Approved**. ### Checking Your RB *Pay* Status You can return to **RB *Pay* Settings** at any time to check the status of your profile. If your profile has not yet been approved, review the page for any information that may still be required. Once your status shows **Approved**, your RB *Pay* profile setup is complete. ### How Do I View My RB *Pay* Statements? On the RB *Pay* Settings page, you'll see a **View Statements** button in the top-right corner. Selecting **View Statements** will take you to the separate RB *Pay* statement portal. This portal provides access to your R*Pay* records, including: - Pay statements and shift summaries for shifts processed through RB *Pay* - Historical RB *Pay* statements - Future annual tax documents, such as applicable **T4 statements** You can return to this portal at any time through the **View Statements** button in Relief Buddy. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-02-09-22-3499-PM.png?width=250&height=299&name=image-png-Aug-12-2026-02-09-22-3499-PM.png) ### How Do I Sign In to the RB *Pay* Statement Portal? The RB *Pay* statement portal uses a **separate password** from your Relief Buddy account. Your username will be the same email address associated with your Relief Buddy account. - You would have received an email from "rbpay@reliefbuddy.com" with your login details and temporary password.  If this is your first time accessing the portal or you do not know your password: 1. Select **View Statements** from your RB *Pay* Settings. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-12-2026-02-10-06-2129-PM.png?width=250&height=299&name=image-png-Aug-12-2026-02-10-06-2129-PM.png) ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-35-12-5194-PM.png?width=250&height=207&name=image-png-Aug-10-2026-04-35-12-5194-PM.png) 2. Enter the email address you use for Relief Buddy. 3. Select **Forgot Password**.   ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-37-38-4772-PM.png?width=250&height=94&name=image-png-Aug-10-2026-04-37-38-4772-PM.png)  4. Follow the password reset instructions sent to your email. ![](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/image-png-Aug-10-2026-04-38-26-3586-PM.png?width=250&height=153&name=image-png-Aug-10-2026-04-38-26-3586-PM.png) 5. Create your password and sign in. ### When Will My Information Appear in the Statement Portal? After submitting your RB *Pay* information to Relief Buddy, it may take **up to five business days** for your information to be populated in the RB *Pay* statement portal. - Once you RB Pay profile is setup, you will receive an email from "rbpay@reliefbuddy.com" with your login details and temporary password. This is a separate login and portal from the Relief Buddy system, to ensure the pay information is kept secure.  You may also find that there is nothing to view when you first sign in. Your pay statements will begin appearing once your **first RB *Pay* pay period has been processed**. You do not need to access the statement portal immediately after completing your RB *Pay* setup. ### Will I Receive My Pay Statements by Email? Yes. Each time a pay statement is generated through RB *Pay*, a copy will also be sent directly to your email. This gives you a record of each payment without needing to sign in to the statement portal every time. The statement portal is available whenever you need to review historical statements or access future tax documents. ### Need Help? If you're having trouble completing your RB *Pay* setup, accessing your statements, or aren't sure what information is required, contact the Relief Buddy Support Team for assistance. RB *Pay* specific questions can be sent to **rbpay@reliefbuddy.com.** - [Getting Started](https://knowledgebase.reliefbuddy.com/getting-started?hsLang=en) - [RB Pay](https://knowledgebase.reliefbuddy.com/rb-pay?hsLang=en) - [Profile Management](https://knowledgebase.reliefbuddy.com/profile-management?hsLang=en) - [Payment Setup](https://knowledgebase.reliefbuddy.com/payment-setup?hsLang=en#main-content) - [Payment Options](https://knowledgebase.reliefbuddy.com/payment-setup?hsLang=en#payment-options) - [FAQ](https://knowledgebase.reliefbuddy.com/faq?hsLang=en) - [Mobile App](https://knowledgebase.reliefbuddy.com/mobile-app?hsLang=en) - [Moving From BTG Global to Relief Buddy](https://knowledgebase.reliefbuddy.com/moving-from-btg-global-to-relief-buddy?hsLang=en) [![Chill listening crop-3](https://knowledgebase.reliefbuddy.com/hs-fs/hubfs/2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png?width=105&height=24&name=2%20%20Relief%20Buddy%20Logo%20Final%2c%20RB%20and%20Text%2c%20Horizontal-1.png "Chill listening crop-3")](https://reliefbuddy.com/) Copyright © 2026, Relief Buddy Inc. all right reserved